Last Updated: August 27, 2025

Total Care Logistics Ltd. (hereinafter: the “Company”) respects the privacy of users of its website (www.tclog.co.il and its English version) and is committed to complying with the applicable laws in Israel, including the Privacy Protection Law, 1981 (hereinafter: the “Law”), the Privacy Protection Regulations (Data Security), 2017, as well as the amendment to the Law dated August 14, 2025 (hereinafter: the “Amendment”), and any other relevant law. Where information is collected or processed outside of Israel, the Company shall comply with applicable foreign law, including the GDPR, to the extent applicable.

Information Collection

While using the website, the Company may receive personally identifiable information voluntarily provided by users through the contact form, including full name, phone number, and email address.

The information submitted via the website is sent directly to the Company’s email address and is not stored on the website system itself.

If a contact becomes an active client, the Company will store their contact details in its internal systems, in accordance with applicable law, and not as part of the website system.

Use of Information

2.1 The Company will use the information provided for the purpose of contacting the user and responding to inquiries, maintaining ongoing communications with clients, suppliers, and business partners, and complying with legal obligations, including tax and evidentiary requirements.

2.2 Inquiries submitted via the website do not contain substantive content, and the Company retains correspondence with its clients as business documents in accordance with the Law.

Data Retention and Security

3.1 Information collected through the website is stored exclusively in the Company’s email inboxes (Office 365 or other secure email services).

3.2 The Company employs reasonable and standard data security measures to prevent unauthorized access, including restricted access, password protection, encryption, and backup. However, the Company cannot guarantee absolute protection against unauthorized intrusions into its systems.

3.3 The retention period of inquiry data depends on business needs and the Company’s legal obligations. Data will only be retained as necessary for the purposes for which it was collected or as required by law.

Use of Cookies

4.1 The website uses cookies, including third-party cookies, for site operation, enhancing user experience, performance measurement, traffic analysis, and lead collection for marketing purposes.

4.2 The Company uses tools such as Google Analytics and other online advertising and marketing tools, which may collect statistical information about user activity on the website, including IP address, browser type, approximate geographic location, and browsing patterns.

4.3 Users may manage or block the use of cookies through their browser settings; however, blocking cookies may affect the website’s functionality.

Disclosure of Information to Third Parties

5.1 The Company will not transfer personal data to third parties except in the following cases:

• For the purpose of providing services or responding to an inquiry.

• To comply with a legal obligation, request by a competent authority, or court order.

• Where required for the conduct of legal proceedings.

• As part of cooperation with technological service providers such as Google, subject to applicable law.

Data Subject Rights

6.1 In accordance with the Law, any individual has the right to access information held about them by the Company, and may request its correction or deletion if the information is found to be incorrect, incomplete, or outdated.

6.2 Requests to exercise these rights should be directed to the Company’s Privacy Protection Officer.

International Application

The Company operates in Israel and primarily directs its services to clients in Israel. However, if the Company provides services to clients outside of Israel, it will comply with the applicable foreign laws, including GDPR, to the extent applicable.

Policy Updates

The Company may update this Privacy Policy from time to time. Such updates will take effect upon their publication on the website.

Contact Information

For inquiries regarding this Privacy Policy or exercising data subject rights, please contact:

Privacy Protection Officer: Meirav Magidov
Email: mayrav@tclog.co.il
Phone: +972-9-7443830
Address: 24 HaNagar St., Hod HaSharon, Israel
Response Hours: Sunday–Thursday, 09:00–17:00